Return & Refund Policy
1. Returns a. Sierra Cosmo allows returns within 3 days from the date of delivery, provided the product is unused, in its original condition, and in the original packaging. b. To initiate a return, customers must contact Sierra Cart's customer service to receive a Return Merchandise Authorization (RMA) number and further instructions.
2. Refund Eligibility a. Eligibility for a refund is subject to inspection and approval of the returned item. If the product meets the return criteria, a refund will be processed.
3. Refund Process a. Once the returned item is received and inspected, customers will be notified of the approval or rejection of the refund request. b. If approved, the refund will be processed using the original payment method. Please allow [number of days] business days for the refund to reflect in the customer's account.
4. Non-Returnable Items Certain items are non-returnable or non-refundable, including:
- Products marked as non-returnable on the website.
- Used, damaged, or altered items.
- Products without their original packaging or tags.
5. Return Shipping a. Customers are responsible for the shipping costs associated with returning the item unless the return is due to a Sierra Cart error or a defective product. b. It's recommended to use a trackable shipping service for return shipments. Sierra Cart will not be liable for lost or undelivered return shipments.
6. Defective or Damaged Items a. In the case of a defective or damaged product received, customers must contact Sierra Cart's customer service within [number of days] days from the delivery date to report the issue and initiate the return process.
7. Exchanges a. Sierra Cosmo may offer exchanges for certain products. Customers should contact customer service to discuss exchange options.
8. Contact Information For any return or refund-related inquiries, please contact our customer service team at [provide contact details].
Sierra Cosmo reserves the right to update the return and refund policy without prior notice. Customers are encouraged to review the policy periodically.