Shipping Policy

1. Shipping Methods and Timelines a. Sierra Cosmo utilizes various shipping methods to deliver orders. Shipping options and estimated delivery times are displayed at the time of checkout. b. Delivery times are approximate and may vary based on the destination, product availability, and external factors beyond our control.

2. Order Processing a. Orders are typically processed within 1-3 business days of receipt, excluding weekends and public holidays. b. Customers will receive a confirmation email with tracking information once the order has been shipped.

3. Shipping Costs a. Shipping costs are calculated based on the chosen shipping method, order weight, and destination. These costs are displayed at checkout. b. Sierra Cart may offer free shipping on select products or during promotional periods. Details will be provided on the website.

4. International Shipping a. Sierra Cosmo may offer international shipping to certain countries. Customers are responsible for any customs duties, taxes, or additional fees related to international orders. b. Delivery times for international orders may vary significantly and can be affected by customs procedures in the destination country.

5. Address Accuracy a. Customers are responsible for providing accurate shipping information. Sierra Cosmo will not be liable for orders shipped to incorrectly provided addresses. b. Any additional fees incurred due to incorrect address information will be the responsibility of the customer.

6. Tracking Orders a. Tracking information will be provided to customers to monitor the status of their orders. It is the customer's responsibility to track their orders and be available to receive them.

7. Undeliverable Packages a. In the event of an undeliverable package due to an incorrect address or recipient unavailability, the customer will be responsible for any additional shipping charges to re-send the package.

8. Damaged or Lost Shipments a. Sierra Cosmo is not liable for any damage or loss of products during shipping. Claims for damaged or lost items should be directed to the shipping carrier.

9. Change of Shipping Address a. Customers who wish to change the shipping address after the order has been placed should contact Sierra Cosmo immediately. We will do our best to accommodate such requests if the order has not been shipped.

10. Contact Information For any shipping-related inquiries or concerns, please contact our customer service team at [9034124516].

Sierra Cosmo reserves the right to update the shipping policy without prior notice. Customers are encouraged to review the policy periodically.